BreezeCARE FAQs

Q: Why should I purchase a BreezeCARE ServicePlus Service Level Agreement (SLA)? 

 

A: BreezeCARE ServicePlus provides an extensive and comprehensive suite of technical support services to protect your investment and help ensure that your systems continue to deliver reliable performance and availability.

 

Q: How do I purchase a BreezeCARE ServicePlus SLA? 

 

A: Please contact your Alvarion Sales representative.

 

Q: Will I get top-quality support when I purchase ServicePlus? 

 

A: Yes. BreezeCARE ServicePlus provides technical phone and web support from highly-trained and responsive Alvarion technicians and engineers. ServicePlus offers guaranteed response times with fast, accurate resolution reporting.

 

Q: Do I get any technical support services if I purchase my products without a ServicePlus SLA?

 

A: Yes. Alvarion provides free technical support for 90 days from the purchase of your product. ServicePlus extends quality support for the life of your Service Level Agreement.

 

Q:  How do I qualify for a ServicePlus SLA? 

 

A: If you have total equipment purchases from Alvarion of $100K or more, you qualify to receive technical support through BreezeCARE ServicePlus. If you are operating a volume of Alvarion equipment under $100K, obtaining technical support by purchasing a CareTicket is a better option.

 

Q: What if do not want all the services offered by a BreezeCARE ServicePlus SLA? Are there other technical support options from Alvarion? 

 

A: Yes. You may obtain unlimited “as needed” technical support by purchasing a CareTicket at any time.  You may also purchase a package of CareTickets in advance for a significant savings. CareTickets may be obtained using a Purchase Order or credit card.

 

Q: What if I only need to use Alvarion technical support once or twice a year? 

 

A: You may purchase a single CareTicket by credit card as needed.

 

Q: What if my operation requires 24/7 support? 

 

A: The ServicePlus SLA is applied to business hours only. But Alvarion does offer a Premier ServicePlus option that include 24/7/365 support. Ask your Alvarion sales representative about upgrading your service level agreement.

 

 

Q: Does a BreezeCARE ServicePlus SLA cover technical support for all my Alvarion equipment?

 

A: Yes. Your ServicePlus agreement covers your entire account. You will receive technical support for all your Alvarion equipment including new equipment purchased after your ServicePlus SLA.

 

Q: Can I renew my ServicePlus SLA?

 

A: Yes, on an annual basis.

 

 

Q: Can I purchase an Extended Warranty for any Alvarion product?

 

A: Most Alvarion products are eligible for an Extended Warranty. Third party products do not qualify.

 

 

Q:  What is the standard warranty on an Alvarion product? 

 

A: One (1) year.

 

Q:  What Extended Warranty options are available? 

 

A: Alvarion offers 2-year and 3-year warranty options.

 

Q:  Can I purchase an Extended Warranty using a credit card? 

 

A: No. Extended Warranties must be obtained using a Purchase Order.

 

Q: Can I renew my Extended Warranty? 

 

A: No. You may only purchase one Extended Warranty per product and it must be purchased within 90-days of your original purchase date.

 

Q:  How do I request an RMA (Return Materials Authorization) for equipment that is under Warranty?

 

A: Visit the Alvarion support Web site and use the RMA request form. RMAs are processed during business hours for qualified equipment under an active Warranty. Requesting an RMA does not require a CareTicket or ServicePlus SLA.